Effective Date: September 27, 2025
Last Updated: September 27, 2025

Thank you for shopping with XENZZ Digital LLC (“XENZZ”, “we”, “us”, or “our”).
This Refund Policy explains the circumstances under which refunds may be issued for purchases made on our website https://xenzz.com.

1. Digital Products Are Non-Refundable

All gift cards sold on our website are digital products that are delivered instantly once the payment is confirmed.
Because these are non-tangible and instantly accessible, all sales are final and non-refundable.

We cannot provide refunds, exchanges, or cancellations once a digital gift card has been issued and delivered.

2. Incorrect Information

Customers are responsible for entering the correct recipient email address and product details at checkout.
We are unable to offer refunds for digital gift cards sent to an incorrect or invalid email address provided by the buyer.

3. Failed Delivery

If a customer does not receive their digital gift card, please check the following before contacting support:

  • Check the spam or junk folder.
  • Ensure the provided email address is correct.

If the issue persists, contact our support team at hello@xenzz.com with your order details, and we will assist in re-sending the digital gift card.

4. Unauthorized Transactions

If you believe your account or payment method was used without authorization, contact us immediately at hello@xenzz.com.
We may work with our payment processor (Stripe) to investigate unauthorized transactions, but we cannot guarantee refunds for confirmed completed purchases.

5. Technical or System Errors

Refunds may be issued only in limited cases such as:

  • Duplicate payments caused by a technical error.
  • Incorrect gift card value or type due to a system malfunction.
  • Legal or regulatory requirements that mandate a refund.

Approved refunds (if applicable) will be processed back to the original payment method used for the purchase.

6. Customer Support

For any questions or assistance regarding your purchase, please contact us:

XENZZ Digital LLC
8833 Monterey Hwy Ste J Unit #810
Gilroy, CA 95020
United States

📧 Email: hello@xenzz.com
📞 Phone: +94 72 201 2728

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date.